Refund policy

At House of Sohai, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Exchange Policy

We offer a 7-day exchange policy from the date you receive your order. To be eligible for an exchange, the item must be unused, in its original condition, and returned in its original packaging.

Please note that the shipping charges for exchanges are the responsibility of the customer.

Products must be unused, unwashed, free from perfumes or stains, and returned with all original tags and packaging.

Return Policy

We offer a 3-day return policy from the date your order is delivered. To qualify for a return, the product must be unused, in its original condition, and returned in its original packaging along with proof of purchase.

Customers are responsible for the return shipping charges.

Products must be unused, unwashed, free from perfumes or stains, and returned with all original tags and packaging.

How to Request a Return or Exchange

To request a return or exchange, simply contact us on WhatsApp with your order number and the reason for your request. Our team will guide you through the process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order. Kindly share clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If your return is approved, the refund will be processed to your original payment method within 10 business days.